All rental orders require a valid credit card to hold an order. Rental orders canceled 48 hours prior to delivery, or pick-up date will receive a full refund. Orders canceled less than 48 hours before delivery or pick-up date are subject to a $50 cancellation fee (refund will be given less than the cancellation fee).

If garments were delivered, the customer is responsible for any additional fees that may have been required.

Garments are due back the next business day (Monday through Friday) after use by closing. Garments returned late are subject to a $25 per day late fee.

Loss & Damage

Any loss or damage of any of the rented items, including (but not limited to) shoes, jackets, pants, shirts, studs, cuff links, vests, cummerbunds, bow ties, neckties, hats, suspenders, or pocket squares, is the full responsibility of the customer and will be billed at the retail cost of the item or items lost or at the cost of repair.

Return of Purchased Items

Purchases must be returned within 7 days and must be new, unused, and unaltered to receive a full refund. After 7 days but within 30 days, store credit will be issued for all new, unused, and unaltered merchandise returned. Certain items are final sales, such as studs, cufflinks, ties, vests, cummerbunds, and suspenders.

Need help?

Contact us for questions related to refunds and returns.